Wednesday, February 10, 2010

2nd World

We Won't Get Fooled Again
This is why it is good to be alive here and now. "Mad Men" was super cool...this is better!

Please provide us with more information

Comment(s): Hello Artangle,

Thank you for contacting Linden Lab.

In regards to your query with updating your card information, I will mention firstly that if it is a pre-paid card, it will not be accepted. Also when you have put the details in, please allow up to an hour for the details to be verified. If you continue having trouble, it may be advisable to make a PayPal account, as other residents find this easier.

Also with age verification, it can be done manually via the ticket system. I will include details below;

Please create a digital copy using a scanner or digital camera and Attach your ID to this support ticket. Alternatively, you can send this document via mail or fax it to the number given below:

Linden Lab
945 Battery Street
San Francisco, CA 94111

Fax: 415.651.9221
Please update this ticket by clicking the link at the bottom of this email, access "My Recent Requests" and select your ticket number in order to Comment/Reopen/Attach/Close to the assistance.

Please include this ticket number as reference in any other communication with Linden Lab.

If you have any queries with this, or any other issue, please do not hesitate to contact us.

Kind regards

Phil Ontyne

Linden Lab Support

Ticket Information:
Ticket #: 4051-7358648
Date Created: 2/10/2010 8:37 AM PDT
Details: Not to complain too loudly but your interface is not too user friendly

1)i am unable to upgrade to a premium account because??? it says it wont except my visa card which i use all the time and is valid


2) i tried three times to age verification and it says my data is not matching existing records??? I have a Maryland Drivers license and a home in Baltimore deed in my name. ???

You guys really make it difficult to get started. If it weren't for a friend of mine, i would not have stuck around, she really helped show me how it all works.

Great world that you have created and an extraordinary imagination at work. Please figure out how to take the hassle out of it...there is enough of that in the 1st world.

To view or update the information about this issue, please visit (and login at):

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